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Collections Specialist Us Process II Gurugram

Collections Specialist Us Process II Gurugram

Expert Staffing Solutions (ESS)Nagpur, IN
1 day ago
Job description

About Us :

We are more than just a specialty finance company—we provide debt recovery solutions that help consumers regain financial stability. With a global team of over 4,000 employees, our mission is to empower individuals to achieve financial recovery and build a better future. Our success is driven by exceptional talent, diverse ideas, a collaborative spirit, and a commitment to achieving breakthrough results. If you are results-oriented, passionate about helping others, and thrive in an innovative environment, this could be the perfect opportunity for you!

Role Overview :

Reporting to the Group Manager, the Account Manager (Third Party Collections) is responsible for providing exceptional customer service to both internal and external stakeholders, including third parties. This role involves managing customer interactions, ensuring compliance with Service Level Agreements (SLAs), and negotiating payment resolutions.

Key Responsibilities :

  • Ensure compliance with SLA parameters, including processing incoming post, faxes, emails, work lists, and export files. (15%)
  • Facilitate verbal and written communication with customers and authorized third parties as needed. (10%)
  • Maintain accurate records in the company’s internal systems. (10%)
  • Uphold high-quality service standards and perform other ad-hoc tasks as assigned by management. (10%)
  • Negotiate with customers or authorized third parties to resolve payment issues. (10%)
  • Provide professional and efficient service to internal and external stakeholders. (10%)
  • Offer support, guidance, and coverage for other teams within support operations. (10%)
  • Utilize various systems, including internal platforms, to process documentation related to customers and third parties. (10%)

Qualifications & Experience :

  • Education : Bachelor’s degree (any field).
  • Experience : Minimum of 1 year in an international voice process role.
  • Candidates should be graduates or undergraduates with experience in UK / US collections or non-collections backgrounds.
  • Candidates from tech-support backgrounds will not be considered.
  • Basic PC skills required.
  • Strong negotiation, communication (both written and verbal), and time management skills.
  • Ability to manage high workloads, meet tight deadlines, and maintain organization.

    • Preferred Skills :

  • Positive ‘can-do’ attitude.
  • Confident communicator with strong interpersonal skills.
  • Empathetic approach to customer interactions.
  • Eager to learn and develop professionally.

    • What We Offer :

    We recognize the importance of work-life balance, professional growth, and community engagement. Our ‘Employee-First Approach’ ensures competitive compensation and benefits designed to support, develop, and reward our employees. Our initiatives include :

  • Wellness and mental health programs.
  • Employee volunteer and environmental efforts.
  • Leadership training, skill development, and tuition reimbursement.
  • Career advancement opportunities with a strong focus on internal promotions.

    • If you are ready to take the next step in your career and make a meaningful impact, apply now and join our dynamic team!