Operations Officer

Job Description

To ensure safe and efficient operations of the depot, including timely replenishment of stocks, unloading of rakes, quality assurance during storage, and accurate dispatch planning. The role supports customer satisfaction and organizational profitability through error-free billing, compliance, and coordination with internal and external stakeholders.

Responsibilities

About Nayara Energy : Nayara Energy is a new-age downstream energy and petrochemicals company with a formidable presence spanning across the entire hydrocarbon value chain, from Refining to Retail. Nayara Energy operates in India for India driven by a relentless commitment to fuel the nation's energy aspirations. At the heart of our operations lies the Vadinar refinery, India's second-largest single-site refinery with a capacity of 20MMTPA.With over 6,300 Retail Outlets, we cater to the need for reliable and safe mobility across the length and breadth of the country. We have adopted a phase wise asset development strategy to enter the petrochemicals sector which will be a significant step in our crude to chemicals journey. Through sustainable development projects in Health and Nutrition, Education and Skill Development, and Sustainable Livelihoods, Nayara Energy enhances the quality of life in the communities it operates in. Delivering value for all our stakeholders is at the very core of our beliefs and we are committed to providing the energy that fuels the dreams of our employees, customers, partners and communities .

Job Purpose

To ensure safe and efficient operations of the depot, including timely replenishment of stocks, unloading of rakes, quality assurance during storage, and accurate dispatch planning. The role supports customer satisfaction and organizational profitability through error-free billing, compliance, and coordination with internal and external stakeholders.

QUALITY MANAGEMENT SYSTEM

• Planning
• Coordinate with operations officers to ensure full demand fulfilment from the Sales Team.
• Plan tank wagon unloading and receipt tank line-ups.
• Optimize utilization of resources and facilities including manpower, equipment, and fleet.
• Plan receipt and dispatch from tanks and sequence pump operations in coordination with Shift In charge.
• Ensure strict adherence to SOPs and work instructions during shifts.
• Demand Fulfilment
• Coordinate with stakeholders to meet full demand from Sales Team and OMCs.
• Initiate amendment requests in NIIMS to meet demand economically.
• Execute indents timely as per linkage plans.
• Ensure availability of quality fleet aligned with sales projections.
• Verify invoice correctness before dispatch (quantity, product, price, tax).
• Ensure TT loading follows laid-down procedures and checks.
• Reconciliation
• Conduct daily dispatch reconciliation with OMCs.
• Monitor dispatches against MDP; stop dispatch if MDP quantity is exhausted and escalate to Operations Manager.
• Sign Product JC with OMCs at agreed frequency.
• Ensure error-free invoicing and quality checks as per IQCM.
• Quality and Quantity Assurance
• Ensure product receipt meets IQCM, Product Acceptance Manual, and supplier specifications.
• Stop unloading / loading if quality deviations are observed.
• Reject TTs failing pre-load checks.
• Ensure proper hose connections and line-ups as per wagon product details.
• Conduct random dips to monitor bay performance.
• Verify density in invoice matches loading density.
• Retain samples and address Q&Q issues promptly.
• Meter Monitoring & Ethanol Handling
• Monitor gantry meter performance; stop bay operations if abnormal variations are detected.
• Ensure proactive verification and maintenance of meters.
• Handle ethanol receipt, sampling, testing, unloading, and blending with MS.
• Reject ethanol not meeting mandatory QC requirements and escalate.
• Management
• Implement systems, policies, and procedures during shifts to achieve operational targets.
• Take necessary deviations in coordination with Shift In charge for exceptional cases.
• Monitor meter performance and ensure product quality.
• Review lab analysis and take corrective actions as needed.
• Follow up on shift-wise implementation of systems and policies.

CUSTOMER SATISFACTION

Ensure customer confidence and satisfaction.

Stop activities / loading not meeting customer expectations or agreed terms.

Address customer concerns promptly and take corrective actions.

Collect and act on regular customer feedback.

HSSE

COORDINATION

MAINTENANCE OF RECORD & WORK PERMIT

TRAINING & DEVELOPMENT

Key Decisions

Internal

Knowledge

Experience - Minimum 5 years relevant experience; total 7–8 year

Skills

Working conditions

Qualification : Bachelor of Engineering with hands-on experience in POL depot operations

Qualifications

Bachelor of Engineering with hands-on experience in POL depot operations

Skills Required

Railway coordination, HSSE and statutory compliance, Tank wagon loading unloading, SAP SD MM modules, IQCM OISD ERDMP T4S standards, Gantry and tank farm operations