Reservation ExecutiveMirashya Homes Goa • kolhapur, India

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Reservation Executive

Mirashya Homes Goa • kolhapur, India

5 days ago

Job description

We’re Hiring : Reservations Executive – Mirashya Homes

Location : Candolim (On-site) | Goa-based candidates only

Employment Type : Full-Time

About Mirashya Homes

Mirashya Homes is one of Goa’s fastest-growing luxury hospitality and real estate brands, operating as a full-service property management company.

We manage a curated portfolio of high-end villas and boutique apartments, delivering seamless stays and elevated guest experiences across Goa.

Our team is young, fast-paced, and growth-focused—we value ownership, efficiency, innovation, and a guest-first mindset.

If you’re passionate about hospitality and thrive in a dynamic, guest-centric environment, you’ll feel right at home with us.

Key Responsibilities Reservations & Guest Communication

Manage daily reservations across OTAs (Airbnb, MMT, Goibibo), PMS, WhatsApp Business, calls & emails
Respond to inquiries promptly and convert leads into bookings
Guide guests on verification, booking steps, property details & stay requirements
Maintain accurate calendars, availability & OTA listings

Operations Coordination

Coordinate with caretakers, housekeeping & the ops team for smooth check-ins / outs

Assist with concierge services & upsell value-added offerings (airport transfers, decorators, experiences, etc.)

Ensure property readiness before guest arrivals

Revenue, Reporting & Market Insights

Assist with pricing, discounts, taxes & promotional strategies

Prepare daily / weekly reservation reports

Track competitor rates, market trends & upcoming high-demand periods

Support relationships with travel agents, brokers & B2B partners

Issue Resolution & OTA Handling

Handle escalations professionally and empathetically

Coordinate with OTA support (Airbnb, MMT, Booking.com, etc.) for disputes, adjustments & guest claims

Ensure swift and effective resolution of concerns

What We’re Looking For

Graduate in Hospitality, Tourism, Business, or related fields

1–3 years of experience in hospitality or reservations

Excellent spoken & written English

Experience with OTAs, PMS, WhatsApp Business & basic Excel

Strong organizational skills & ability to multitask

Problem-solving mindset with a calm, guest-first approach

Flexibility to work weekends & holidays (rotational)

✨ Why Join Us?

Work with a premium, fast-growing hospitality brand

Young, supportive and high-performance team

Growth opportunities across reservations, operations & revenue management

Exposure to luxury villas, boutique residences & high-profile clientele

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Executive • kolhapur, India

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