Job Summary
- Security Event Monitoring.
- Incident Prioritization and Notification.
- Ticketing and Case Management.
- Incident Response and Resolution.
- Collaboration with Other Stakeholders and Teams for Incident Resolution.
- SLA Tracking and Reporting.
- 100 High Priority True Positive Incidents Validation and Overall 35 Random Incident Validation.
- Major Incident Handover and SOP for All Processes.
- Root Cause Analysis and Major Incident Management.
- Fine-Tuning of Incidents from Sandbox and Production Dashboard.
- Review of Weekly, Fortnightly, and Monthly Reports and Preparation of Shift Roster.
- Review of Incident Closure Comments.
- Use Case Addition, Recommendation, Improvement, and Automation.
- Emergency Response for Declared Incidents and Simulation During Stress Testing.
- Prepare Asset Inventory, Escalation Metrics, and RACI Document.
- Assessment Roadmap for Fixing GAP Captured.
- Log Source Review and Data Management.
- Overview of Customer Infra and Its Business.
- Automation of Processes Using SOAR.
- Provide Operational Support on Securonix.
Skills Required
Data Management, operational support , Incident Management, Soc, Stress Testing, Root Cause Analysis