Company Overview : About Us :
Founded in 2000 in London by Aaron Simpson, Ben Elliot, and Paul Drummond, Quintessentially is the world's leading luxury lifestyle management and concierge group. With over 35 offices globally, speaking 51 languages, and representing 59 nationalities, we provide unparalleled access and bespoke services to a discerning clientele.
We are a members-only service, Quintessentially redefines concierge services by offering tailored lifestyle management. Our corporate and private memberships provide exclusive access to events, preferential rates on travel, luxury gifts, and more.
We specialize in personalized lifestyle management, offering services such as :
- Personal Concierge – Tailored luxury experiences
- Travel & Hospitality – Exclusive travel planning
- Brand & Corporate Services – VIP event management and partnerships
Job Description - Luxury Lifestyle Manager
Selecting the appropriate form of member communication – based on effectiveness, swift resolution, & members’ preference.Planning itineraries and booking for vacations.Providing details on exclusive events (local / International).Liaising with major lifestyle product brands for exclusive product purchase & delivery.Developing customer service procedures, policies, and standards for the dedicated HNI clients and the organization.Liaising with hotels & restaurants for exclusive event arrangements.Procurement of tickets and access for major sports events eg : F1, IPL, Wimbledon, Olympics, etc.Keeping members updated regularly, setting deadlines for updates & meeting them, or providing new update deadlines in advance of the current one expiring.Following up with members post-request & obtaining feedback– and communicating to relevant parties (Line Manager, Bus Dev, Supplier directly).Offering customized, personalized, tailored suggestions when fulfilling requests, in accordance with their Elite Members’ known preferences & likings – exhibiting good member relationships & genuine care for their welfare.Creating and maintaining appropriate member profile groupings by interest, likes & dislikes; to provide a data mine of relevant and up-to-date information.To ensure availability for Members during odd hours in case urgent within fair use and to liaise with other offices to ensure the members aren’t left stranded during travel.To gain knowledge about the new openings / happening in the world and to be able to upsell / cross-sell.Required Qualifications :
Possess 4 – 9 years of Front Office / Concierge experienceExcellent communication skillsWork background in any of the following sectors / areas : Guest Relations, Lifestyle & Account Management, luxury travel & leisure.Knowledge of handling executives, senior executives & VIPs.In-depth understanding of requirements involved in the lifestyle management of affluent, high net-worth individuals.Location : Gurugram
