German Translator

Position Overview

We are looking for a bilingual

Customer Service Representative

fluent in

German and English , with a minimum

B2 certification from the Goethe-Institute . The role involves assisting customers across international markets, ensuring clear communication, and delivering outstanding service experiences.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in both German and English.

Provide accurate product, service, and policy information.

Handle complaints and resolve issues with professionalism and empathy.

Maintain detailed records of customer interactions in CRM systems.

Collaborate with internal teams (sales, logistics, technical support) to resolve complex queries.

Monitor and meet KPIs such as response time, resolution rate, and customer satisfaction.

Act as a cultural and linguistic bridge between German-speaking customers and the company.

Qualifications

Language Proficiency :

German : Minimum

B2 level certified by Goethe-Institut

reading, writing, speaking, listening).

English : Professional proficiency (spoken and written).

Prior experience in customer service, call center, or related industry preferred.

Strong communication and interpersonal skills.

Ability to multitask and work effectively under pressure.

Familiarity with CRM tools (e.g., Salesforce, Zendesk) and MS Office.

Problem-solving mindset with attention to detail.

Competencies

Customer-first attitude with empathy and patience.

Strong organizational and time-management skills.

Ability to adapt to multicultural environments.

Professional demeanor with a positive outlook.

Benefits

Competitive salary with performance-based incentives.

Health insurance and wellness programs.

Training and career development opportunities.

Exposure to international markets and multicultural teams.