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Senior Customer Service Representative, Salary upto 7 L / A, Call Ashwin G 7848820043

Senior Customer Service Representative, Salary upto 7 L / A, Call Ashwin G 7848820043

Infosys BPMBengaluru, India
2 days ago
Job description

Roles and Responsibilities

  • Handle customer calls to resolve their queries and concerns.
  • Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
  • Maintain accurate records of all interactions with customers using CRM software.
  • Collaborate with internal teams to resolve complex customer issues that require escalation.
  • Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
  • Freshers And Any experience is FINE
  • Should be Excellent in oral Communication
  • Should be flexible in shifts

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Kim(akshatha)

manish

Savitha

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Customer Service Representative • Bengaluru, India