Oracle India Private Limited, Bangalore, Karnataka.vapi, gujarat, in
2 days ago
Job description
Engage business partners to gather requirements and translate functional needs into technical / functional specifications for Oracle Fusion SCM solutions.
Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident.
Interact directly with customers, follows through on all assignments and takes ownership of customer issues.
Consult with Management in directing resolution of critical customer situations.
Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.
Creation / review of Knowledge Articles.
Stay up to date on Oracle SCM advancements, recommending best practices and continuous improvements.
Contribute to a collaborative, knowledge-sharing team culture.
Qualifications & Skills
Mandatory :
Bachelor’s degree (BE, BTech, MCA).
Minimum 5 years of experience in Implementation, support, or upgrade Projects with at least 1 implementation experience on any SaaS SCM modules like OM, Logistics and Shipping, MFG, Oracle Fusion SCM Inventory Management, Product Lifecycle Management (PLM), Manufacturing and Maintenance, Planning etc.
Proficiency in SQL.Good knowledge expected in at least one of the following Fusion technologies : , FBDI, Reporting Tools - Fusion BIP / OTBI / FRS
Hands-on Configuration experience on
SQL & PLSQL
HDL
Extract
BI Publisher
OTBI
Conversion
Security
Approvals
Integrations
CS / Webservices
AI
Experience in one of the following areas is seen as an advantage :
XML
Java, J2EE and Oracle ADF
SOA and Web Services
Strong analytical and problem-solving skills.
Ability to thrive in a fast-paced, dynamic environment with minimal supervision.
Has real-time hands-on functional / product and / or technical experience; and / or worked with L1 / L2 / L3 level support; and / or have equivalent knowledge.
Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios.
Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
Work with users to troubleshoot and resolve issues, answers business questions provides data analysis.
Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts.
Conduct training and knowledge sharing sessions.
Good-to-Have :
Excellent communication and interaction skills, including stakeholder and team facilitation.
Knowledge of Fusion Cloud architecture, setup manager, and activities.
Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications.
Knowledge of Security setup would be an added advantage.
Strong learning orientation so you keep abreast of the emerging business models / processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.