Technical Associate – EOC

Technical Associate – EOC

Location : Hyderabad

Experience : 1-3 years

Immediate joiners only

Excellent written and verbal communication skills

In this role, An EOC Consultant oversees monitoring, alert resolution, changes, and maintenance activities, applying ITIL principles, CAB processes, and network configuration expertise. They manage P1 / P2 bridges to swiftly resolve issues impacting business operations.

Responsibilities

• Monitor and address alerts, changes, and maintenance.
• Handle tech and non-tech bridges, including P1 and P2 issues.
• Collaborate with Major Incident Management for business-impacting issues.
• Ensure SLA compliance and proper logging into ITSM tools.
• Manage tickets throughout their lifecycle, from creation to resolution.
• Raise tickets with carriers and coordinate issue resolution.
• Identify opportunities to automate repetitive tasks.
• Need to Participate in 24x7x365 rotational support for production systems.

Qualifications we seek in you!

Preferred Qualifications / Skills