Client Relations Specialist

Job Description – Customer Service -BPO Process Type : Customer Service

Location : Gurgaon (Onsite)

Workdays : 6 Days a Week (Rotational Weekly Off)

Shift Timings : Girls : Day Shift

Boys : Rotational Shifts

Key Responsibilities

Engage with clients to understand and address their needs effectively.

Build and maintain strong client relationships to drive customer satisfaction.

Handle customer queries promptly and professionally.

Ensure high-quality service delivery in accordance with process guidelines.

Key Requirements

Graduation is mandatory .

Excellent English communication skills (verbal & written).

Minimum 1 year of BPO experience (must be verifiable on paper).

Good knowledge of customer service practices and procedures.

Ability to work in a fast-paced, client-focused environment.

#CRM #ClientHandling #CustomerSatisfaction #LeadFollowUp #ProfessionalCommunication #RelationshipManagement #ProblemSolving #CrossSelling #Upselling