Principal Advisor - Business Resiliency

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company's over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients' greatest ambitions.

Job Description

Value Preposition

The Principal Advisor Business Resiliency primary responsibility is to develop and implement a robust business continuity program to enhance organizational resilience and recovery capabilities. This includes overseeing business impact assessments, plan development, testing, and maintenance. The role also involves proactive incident management, threat detection, and response to ensure Business Continuity in the face of disruptions.

Job Details

Position Title : Principal Advisor- Business Resiliency

Career Level : P4

Job Category : Assistant Vice President

Role Type : Hybrid

Job Location : Bangalore

About The Team

Reporting to the Enterprise Resiliency office, the Business Continuity team serves both the India center and acts as an integrated extension of the US team. Notably, Crisis Management responsibilities within the Global Resiliency framework are handled.

Impact

Drive organizational resilience by developing and implementing a comprehensive business continuity program, ensuring robust recovery capabilities and proactive incident management across global operations. Leverage 13+ years of Global Incident Management and Business Continuity expertise to build and maintain resilient operational frameworks, proactively mitigating risks and ensuring seamless Business Continuity for a global organization, including critical India Operations.

Key Deliverables (Duties and Responsibilities)

• Help in developing and executing a strategic vision for the organization's Business Continuity and Incident Management programs.
• Coordinate with global team of Business Continuity coordinators to achieve program objectives.
• Coordinate the development, implementation, and maintenance of Business Continuity plans and procedures.
• Facilitate Business Impact Assessments, notification exercises and develop validation exercises for Business Continuity plans.
• Manage the Incident Management Lifecycle, Including Detection, Response, Recovery, and Post-Incident Analysis.
• Help in creating compliance documents for relevant regulations and industry standards.
• Foster strong relationships with business units and stakeholders.
• Develop and deliver training programs to enhance Business Continuity awareness.
• Coordinate the organization's participation in Internal and External Audits.

Skills and Qualification (Functional and Technical Skills)

Functional Skills

Technical / Business Skills

Relationships & Collaboration

The role requires working directly with all business units, spanning both local and global operations, to support the program. This engagement will provide exposure to the multi-faceted nature of a BFSI organization.

Accessibility Needs

We are committed to providing an inclusive and accessible hiring process. If you require accommodations at any stage (e.g. application, interviews, onboarding) please let us know, and we will work with you to ensure a seamless experience.

Equal Employment Opportunity

FC Global Services India LLP (First Citizens India) is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy ensures fairness throughout the employee life cycle.

Skills Required

Crisis Management, Incident Management, Disaster Recovery