Technology Solutions Support ExpertMcDonald's Global Office in India • Hyderabad, Republic Of India, IN
Technology Solutions Support Expert
McDonald's Global Office in India • Hyderabad, Republic Of India, IN
22 hours ago
Job descriptionMaintain a wholistic understanding of all IT products the Support team assists and offshore vendor capabilities in solving any incidents Monitor ticket queues to escalate tickets and ensure timely resolution of restaurant incidents Proactively identify process improvement gaps and exemplify strong documentation skills Understand what constitutes an issue trend, monitor, and escalate as needed Provide guidance for full range of Learning Technology products the Support team services Cross-train in all Support product areas to effectively provide backup to other team members as needed Work with outsourced vendor support team and foster strong, positive, and cooperative relationships with those teams through effective communication Facilitate the timely resolution of escalated support related incidents by monitoring various ticket queues; Resolve support incidents as they arise while proactively identifying, analyzing, and interpreting trends or patterns in ticket data sets to offer business recommendations from the findings Understand what constitutes an incident trend, monitor, and escalate as needed Strong reporting capabilities with the ability to drive strategy with data and identify opportunities to drive product improvements. Familiarity with ServiceNow, PowerBI, Microsoft Office, Jira, and Confluence preferred Commitment and flexibility to an on-call support system in the case of major outages Accurately document support incidents and solutions per encounter for future knowledge enhancement Identify knowledge gaps in materials vendors utilize and taken initiatives to bridge the gaps Provide the best possible Owner / Operator and restaurant crew experience with Learning IT products & services by understanding restaurant needs, pain points, and goals Provide input and feedback to leadership to communicate issues, pain points, help effect changes, and better assist restaurants and customers College education or 2 years of restaurant technology experience preferred Experience in McDonald’s restaurant technology preferred Experience working with monitoring and incident management tools such as Service Now preferred Ability to multi-task and stay focused at high levels of productivity Clear, professional, and informative communication style Solutions-oriented approach Customer-centric mindset Team player with a strong work ethic Role is based in Hyderabad at McDonald’s Capability Center
About McDonald’s :
One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
Title : Specialist – Technology Support
Reporting to : Manager - Issue Management.
Job Description :
- The Learning Technology Support Team’s main goal is to support one of the Global IT key pillars – Keep Systems Up and Running. The Learning Support Team provides support to our restaurants;
aiming to identify enhancements needed to achieve the goal of delivering a greater technology performance and less reliance on help desk support. Support serves as the link between technology products and restaurants and is focused on continuous improvement of all elements of the Learning technology platform.
The Supervisor Technology Support will :
Core Responsibilities :
understand the proper escalation channels and product capabilities
Experience Requirements and Other Optional Requirements :
Create a job alert for this search
Technology Support • Hyderabad, Republic Of India, IN
Related jobs
![Specialist, Technology Support [T500-21050]](https://cdn-logos.talent.com/v1/logo/image?feedcode=attb-in&company_name=McDonald's%20Global%20Office%20in%20India)
Technical Support Engineer
Sutherland • Hyderabad, Telangana, India
Job Description : Technical Support Engineer.You will support both on-premises and cloud-based deployments, including AWS-hosted instances, and play a key part in delivering world-class technical as...Show more
Last updated: 3 days ago • Promoted
Specialist, Technology Support T500-21050
McDonald's Global Office in India • Hyderabad, Republic Of India, IN
One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad.
Our global offices serve as dynamic innovation and op...Show more
Last updated: 18 hours ago • Promoted • New!
Pegasystems - Manager - Technical Support
Pegasystems Worldwide India Pvt. Ltd. • Hyderabad
Description : Meet Our Team As part of the Global Client Support organization, Manager provides a frontline, leading edge environment to learn an...Show more
Last updated: 30+ days ago • Promoted
Technology Support Specialist
Randstad Enterprise • Hyderabad, Telangana, India
Job Summary : Technology Support Analyst / Technology Analyst.The Service Level Support Professional is responsible for managing and resolving VMS-related case management tickets, coordinating with ...Show more
Last updated: 4 days ago • Promoted
Information Technology Support Specialist
ALTEN India • hyderabad, telangana, in
Act as the first point of contact for all IT-related queries and issues via phone, email, chat, and ticketing system.Provide remote support for business-critical applications, including troubleshoo...Show more
Last updated: 19 days ago • Promoted
Technical Support Analyst
Randstad Enterprise • Hyderabad, Telangana, India
As the leading global talent solutions provider, Randstad Enterprise enables companies to create sustainable business value and agility by keeping people at the heart of their organizations.Our int...Show more
Last updated: 6 days ago • Promoted
Technical Support (Integration)
Ztek Consulting • Hyderabad, Republic Of India, IN
Must have Bachelor's degree in Computer Science or related field (or equivalent degree and experience).Web based products or e-commerce preferred).
Candidates with lesser experience will be consider...Show more
Last updated: 11 days ago • Promoted
Technical Support Specialist I
VARITE INC • Hyderabad, IN
Job Title : Technical Support Specialist I.Experience Required : 1 Year(s).An American technological research and consulting firm based in Stamford, Connecticut that conducts research on technology a...Show more
Last updated: 1 hour ago • Promoted • New!
IT Systems Support Analyst
McDonald's Global Office in India • Hyderabad, Republic Of India, IN
One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad.
Our global offices serve as dynamic innovation and op...Show more
Last updated: 22 hours ago • Promoted • New!
Technical Support Specialist
SHI Solutions India Pvt. Ltd. • Hyderabad, Republic Of India, IN
We are looking for an experienced Technical Service Desk Engineer with a minimum of 2 years of relevant experience.Interested candidates can apply directly by sending their updated resume to.Provid...Show more
Last updated: 22 hours ago • Promoted • New!
Specialist, Technology Support [T500-21050]
McDonald's Global Office in India • Hyderabad, Telangana, India
About McDonald’s : One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad.
Our global offices serve as dynamic...Show more
Last updated: 18 hours ago • Promoted • New!
Technology Support Specialist
Confidential • Hyderabad / Secunderabad, Telangana, India
Job Summary : Technology Support Analyst / Technology Analyst.The Service Level Support Professional is responsible for managing and resolving VMS-related case management tickets, coordinating with ...Show more
Last updated: 5 days ago • Promoted
Information Technology Support Team Lead
Coforge • Hyderabad, Telangana, India
IT Analyst Roles and Responsibilities : .Requires excellent Speaking, writing skills and the ability to explain complex technical concepts in simple terms.
Knowledge of Client / Server Operating systems...Show more
Last updated: 12 days ago • Promoted
Lead Technology Support
Confidential • Hyderabad / Secunderabad, Telangana, India
Join our dynamic team to innovate and refine technology operations, impacting the core of our business services.As a Technology Support Lead in Consumer & Community Banking Team, you will play a le...Show more
Last updated: 23 days ago • Promoted
L2 Engineer - OSS Support
SourceFuse • Hyderabad, IN
SourceFuse Technologies hiring L2 Engineer - OSS Support with 5+ years of experience.We are seeking a highly motivated and experienced Open-Source Software (OSS) Support Engineer with a strong back...Show more
Last updated: 30+ days ago • Promoted
Technical Solutions Manager
Lumileds • Hyderabad, IN
Lumileds International is a global leader in LED technology, innovation, and solutions for the automotive, display, illumination, mobile, and other markets where light sources are essential.Our app...Show more
Last updated: 21 hours ago • Promoted • New!
Learning Technology Support Specialist
McDonald's Global Office in India • Hyderabad, Republic Of India, IN
One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad.
Our global offices serve as dynamic innovation and op...Show more
Last updated: 22 hours ago • Promoted • New!
Technology Support
Confidential • Hyderabad / Secunderabad, Telangana, India
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in Consumer & Communi...Show more
Last updated: 23 days ago • Promoted