Manager - B2B OperationsKapiva • Bengaluru, Karnataka, India
Manager - B2B Operations
Kapiva • Bengaluru, Karnataka, India
17 hours ago
Job descriptionDrive cost optimization across logistics operations, including freight, labour, packaging, and warehousing expenses. Analyse cost trends, identify inefficiencies, and implement initiatives that reduce cost per order and cost per shipment. Optimize route planning, vehicle load utilization, and dispatch batching to reduce transportation costs. Ensure vendor compliance with agreed rate cards and performance benchmarks. Ensure high inventory accuracy through regular cycle counts, audits, and process adherence at warehouses. Track and minimise inventory variances between system stock and physical stock. Strengthen inward, storage, and picking processes to prevent misplacements and stock errors. Improve warehouse productivity through SOP creation, process standardisation, and workforce planning. Reduce damages during handling, storage, and transit through robust packaging and handling SOPs. Conduct RCA for damaged, expired, or lost inventory and implement preventive actions. Ensure warehouses maintain hygiene, safety standards, and product handling protocols appropriate to the category. Work closely with Planning, Sales, Procurement, Finance, and Warehouse teams to ensure alignment on stock availability, dispatch priorities, and order commitments. Provide timely updates to the sales team on delays, shortages, and expected delivery timelines. Drive partner performance through structured review mechanisms and SLAs. Build and maintain dashboards for OTIF, fill rate, damage %, warehouse accuracy, and cost metrics. Present weekly and monthly performance reviews with clear insights and action plans. Own key KPIs including : OTIF (On-Time In-Full), Fill Rate, Cost per Order / Shipment, Inventory Accuracy %, Damage / Loss %, SLA adherence (transport & warehouse)
1. Order Fulfilment & Delivery Excellence
- Ensure on-time and in-full (OTIF) delivery of all B2B orders with consistently high fill rates.
- Monitor daily order movement, highlight risks proactively, and deploy corrective actions to prevent delays.
- Coordinate with warehouse, dispatch, planning, and transport partners to ensure seamless order execution.
- Maintain real-time visibility of order status through dashboards and SLA performance trackers.
2. Cost Control & Operational Efficiency
3. Inventory Accuracy & Warehouse Operations
4. Damage Control & Quality Compliance
5. Cross-functional Collaboration
6. Reporting & Performance Tracking
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Operation Manager • Bengaluru, Karnataka, India
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