Quality Analyst - BPO

Salary - 25K Inhand

Location- Manape (Navi Mumbai)

Note : Immediate joiner can apply only

Job Description

• Quality analyst of BPO industry who can listen to the agents calls and share feedback.
• Must be a graduate or higher.
• Speak, read and write in Hindi, Punjabi and English.
• Able to communicate confidently and politely, with good speaking skills.
• Experience of at least 2 years as quality assurance.
• Experience / knowledge of Bank's products & processes.
• Effective problem solving and decisionmaking skills
• Complete knowledge of Bank's products & processes.
• Experience in coaching and developing skills of people.

Required Skill Set :

Should be known to quality parameters. Should be 7QC tools, Call calibrations, and evaluations. Should have strong oral & written English skills. Excellent problem-solving and issue resolution. Good analytical Skills.

Role : Voice / Blended - Other

Industry Type : BPM / BPO

Department : Customer Success, Service & Operations

Employment Type : Full Time, Permanent

Role Category : Voice / Blended

Education

UG : Any Graduate

Skills Required

Call Monitoring, Quality Audit, Call Quality, Quality Analysis, Call Audit