Customer Support-Finance-Surat-Upto 30k

Profile :   Customer Support

Experience : 1-2 years

Salary : Upto 15k-30k

Job Overview :

A Customer Service Advisor supports customers by providing helpful information, answering questions, and responding to complaints. They’re the front line of support for clients and customers, and they help ensure that customers are satisfied with products, services, and features.

Responsibilities :

Maintaining a positive, empathetic, and professional attitude toward customers at all times

Responding promptly to customer inquiries

Acknowledging and resolving customer complaints

Knowing our website and services inside and out so that you can answer questions

Keeping accurate records of customer interactions, transactions, comments, and complaints

Communicating and coordinating with colleagues as necessary

Ensuring customer satisfaction and providing professional customer support

Creating tickets for escalated queries and logging them to Edesk

Tracking customer orders and providing information to the customer

Creating returns labels for customers

Understanding the different returns process for shops and online

Answering calls and resolving issues over the phone

Creating a ticket on Edesk for unresolved queries, informing the customer, and changing the status to "TO DO" for the core team to resolve

Requirements : Fluent in English

Good written and verbal communication

UK Shift - 2 PM to 11 PM IST

6 days working, week off not on Sunday

12-month commitment