Sr. Risk Manager, IN Trustworthy Shopping Experience

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

Amazon's Perfect Order Experience (Trustworthy Orders) team works to ensure that buyers receive authentic products in the condition they are expecting. We design and implement policies, tools and technology innovations to protect the buying experience on Amazon while minimizing friction for sellers. Candidates will be responsible for a wide range of duties related to the identification, investigation and elimination of online risk while balancing for seller experience. The focus will be on product quality defects around 'Defective' and 'Damaged' products as well as owning enhancements to the remediation charter for IN.

The ideal self-driven candidate possesses business judgment, analytical thinking, and has experience succeeding in a customer-driven workplace under tight deadlines. The position relies on judgment to plan and accomplish goals and will work under very limited supervision of the Manager.

The candidate will be responsible for a wide range of duties related to the investigation and elimination of online risk, identifying regional risk heuristics to improve speed and efficacy of treatment, partnering with regional business teams to drive initiatives to reduce defects at root cost while balancing for seller friction. The candidate will be responsible for extended deep dives of data and creating detailed, easily translated analysis based on those deep dives. . The candidate will be adept at determining root causes of issues and drive implementation of long term fixes.

Key job responsibilities

• Work with our WW product, science, operations and program teams to conceptualize, launch, operate, localize, and expand Product Quality programs for India.
• Partner with Legal, PR, and Investigations to quickly handle and resolve critical and time-sensitive challenges.
• Develop and maintain key relationships with internal and external stakeholders

Key job responsibilities

Work with our WW product, science, operations and program teams to conceptualize, launch, operate, localize, and expand Product Quality programs for India.

About the team

Selling Partner Support (SPS) is responsible for creating a trustworthy shopping experience across Amazon stores worldwide by protecting customers, brands, selling partners and Amazon from fraud, counterfeit, and abuse as well as empowering, providing world‐class support, and building loyalty with Amazon's millions of selling partners. We value individual expression, encourage debate and critical thinking, and invite you to bring your true self to work every day. Only by embracing inclusivity can we deliver for our customers. Our unique backgrounds and perspectives strengthen our ability to achieve Amazon's mission of being Earth's most customer-centric company.

BASIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.]]>