Customer Experience & Sales Executive (Voice)

Sav is a licensed and regulated fintech company, building the future of autonomous finance in the region. We are looking for a mature, confident, and customer-focused professional to join our team as a Customer Experience & Sales Executive (Voice) . In this role, you will be the voice of Sav — making outbound welcome and feedback calls, strengthening customer relationships, and driving adoption with professionalism and trust.

Key Responsibilities

Customer Experience

Conduct outbound welcome calls to onboard new customers and ensure a seamless start.

Run structured feedback calls to capture insights and enhance customer satisfaction.

Handle customer concerns with empathy and maturity, ensuring prompt and compliant resolution.

Build strong rapport by communicating clearly, confidently, and with a customer-first mindset.

Sales & Engagement

Identify opportunities to educate and guide customers toward suitable solutions.

Apply consultative selling techniques to increase adoption and engagement.

Consistently work toward sales conversion goals while prioritizing compliance and trust.

Process & Documentation

Maintain accurate records of calls, feedback, and conversions using CRM tools.

Document and share customer insights with internal teams to improve service and product offerings.

Knowledge & Training

Stay updated on Sav’s regulated products, services, and market developments.

Participate in ongoing training to sharpen product knowledge, communication, and sales skills.

Collaboration

Partner with Marketing, Product, and Operations to ensure customers enjoy a seamless journey.

Act as the “voice of the customer” by relaying feedback and recommendations.

Requirements

Proven experience in customer-facing roles within a regulated company (fintech, banking, NBFC, or investments firm) .

Excellent verbal communication in English; additional languages (Hindi / Arabic) are an advantage.

A mature, empathetic, and professional demeanor when dealing with customers.

Strong interpersonal skills and ability to build rapport quickly over calls.

Target-driven mindset with a track record of achieving or exceeding sales goals.

Proficiency with CRM systems and call-handling tools.

Ability to thrive in a fast-paced, high-growth environment.

Preferred Qualifications

Prior experience in investments or wealth management firms .

Familiarity with both service and sales best practices in regulated industries.