Associate Director - BPO Presales Solutioning

Location : PAN IndiaYears of experience : 15+ YearsJob Description : We are seeking experienced professionals to lead BPO Solutioning efforts for various domains (BFS / F&A / Healthcare / Insurance) . The ideal candidate will drive end-to-end solution design for telecom clients across customer service.Key Responsibilities : - Lead the development of winning BPO solutions for the above-mentioned sector RFPs / RFIs including effort estimation, commercials, and delivery models.- Architect contact center and customer experience solutions leveraging omnichannel, AI / ML, RPA, and speech analytics platforms.- Act as a strategic advisor during client discussions and solution walkthroughs.- Collaborate with sales, delivery, and domain consulting teams to articulate value propositions and differentiators.- Drive bid defense presentations, capability demonstrations, and pricing negotiations.- Liaise with delivery, technology, workforce management, and transformation teams to validate solutions.- Work closely with partnership / alliance teams to incorporate third-party tools / platforms into solution designs.- Stay abreast of emerging trends in CX, customer expectations, and competitive landscape.- Continuously innovate solution frameworks to enhance competitiveness and relevance.Required Skills & Experience : - 15+ years of total experience with at least 7 years in BPO solutioning.- Proven track record in leading large, complex presales cycles and winning strategic deals.- Experience in designing digital solutions using RPA, AI bots, NLP, voice analytics, etc.- Excellent communication, presentation, and stakeholder management skills.- Exposure to global delivery models and experience working with international clients is preferred.For further information, kindly reach out to us at