IN- Associate IT Advisor INIT Services COIFSPAN India

Line of Service

Internal Firm Services

Industry / Sector

Not Applicable

Specialism

IFS - Internal Firm Services - Other

Management Level

Associate

Job Description & Summary

At PwC our people in infrastructure focus on designing and implementing robust secure IT systems that support business operations. They enable the smooth functioning of networks servers and data centres to optimise performance and minimise downtime.

In infrastructure engineering at PwC you will focus on designing and implementing robust and scalable technology infrastructure solutions for clients. Your work will involve network architecture server management and cloud computing experience.

Why PWC

At PwC you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes forour clients and communities. This purpose-led and values-driven work powered by technology in an environment that drives innovation will enable you to make a tangible impact in the real world. We reward your contributions support your wellbeing and offer inclusive benefits flexibility programmes and mentorship that will help you thrive in work and life. Together we grow learn care collaborate and create a future of infinite experiences foreach other. Learn more about us.

At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.

Job Description & Summary :

The IT Advisor will manage and optimize IT support services across the respective location. This role involves proactive ticket management process improvement stakeholder engagement asset management and compliance with audit. The ideal candidate will demonstrate strong technical expertise leadership in support operations and a commitment to continuous improvement from a quality perspective.

Responsibilities :

Service Desk Operations

• Monitor and manage support tickets in ServiceNow for timely resolution.
• Maintain high ticket quality and reduce reopen rates.
• Handle end-user escalations with professionalism and efficiency.
• Strong communication skills to effectively solve complex problems.
• Experience with vendor management and hardware management.

Process Improvement & Compliance

Asset & Onboarding Management

Stakeholder Engagement

Technical Expertise

Reporting & Analytics

Project Contribution

Mandatory skill sets :

IT Advisor service desk Incident management servicenow

Preferred skill sets :

Years of experience required :

4 yrs

Education qualification :

Education (if blank degree and / or field of study not specified)

Degrees / Field of Study required : Bachelor of Engineering

Degrees / Field of Study preferred :

Certifications (if blank certifications not specified)

Required Skills

Business Analytics

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Amazon Web Services (AWS) Architectural Engineering Business Continuity Cloud Architectures Cloud Compliance Cloud Infrastructure Cloud Migration Cloud Virtualization Communication Continuous Deployment Continuous Integration / Continuous Delivery (CI / CD) Data Infrastructure DevOps Practices Disaster Recovery Emotional Regulation Empathy Google Cloud Platform Hardware Troubleshooting Hybrid Cloud Identity and Access Management (IAM) Inclusion Infrastructure Architecture 26 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship

No

Government Clearance Required

No

Job Posting End Date

Required Experience :

IC

Key Skills

Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage

Employment Type : Full-Time

Experience : years

Vacancy : 1