Customer Success Partner

Company Description

Ceyone Marketing Pvt Ltd is dedicated to revolutionizing the home-buying experience by prioritizing clarity, trust, and a human connection at every stage of the process. Unlike conventional real estate marketers, we aim to be long-term partners with our clients, offering support beyond site visits and paperwork and staying involved through the journey until the housewarming and beyond. With a mission to create a seamless and credible home-buying experience, we combine skilled analytics, scientific curation, and an unwavering commitment to our customers. At Ceyone, we believe in fostering trust by following an honest and value-led approach to help individuals find their dream homes.

Role Description

This is an on-site, part-time role based in the Greater Hyderabad Area. As a Relationship Manager, you will be responsible for building and maintaining strong relationships with potential and existing clients, providing personalized support and guidance throughout the home-buying journey. Your day-to-day tasks will include addressing client inquiries, conducting site visits, gathering customer feedback, coordinating with stakeholders, and ensuring a seamless and satisfactory customer experience. You will also work closely with other teams to deliver customized solutions that align with the clients' needs and preferences.

Qualifications

• Excellent communication, interpersonal, and relationship-building skills
• Strong customer service orientation and problem-solving capabilities
• Ability to manage client relationships, address concerns, and ensure customer satisfaction
• Basic understanding of real estate processes or the ability to learn quickly
• Proficiency in time management and organizational skills
• Basic business acumen and negotiation skills are an advantage
• A proactive, positive approach with a strong focus on teamwork
• Familiarity with the Greater Hyderabad Area’s real estate market is preferred