Hiring for Guest Service Officer (Front Office Reception)

Responsibilities :

• Greet guests warmly upon arrival and efficiently manage check-in and check-out processes.
• Address guest inquiries requests and special accommodations with prompt and personalized service.
• Provide detailed information about hotel amenities services and nearby attractions.
• Anticipate guest needs and deliver tailored solutions to enhance their overall experience.
• Collaborate with housekeeping concierge room service and other departments to ensure seamless service delivery.
• Resolve guest concerns professionally and escalate issues when necessary to maintain service standards.
• Operate the Property Management System (PMS) to manage reservations room assignments and billing.
• Process payments handle foreign currency exchange and ensure accurate cash handling procedures.
• Prepare guest registration documents room keys and related administrative materials.
• Maintain up-to-date and accurate guest profiles including charges and preferences.

Requirements

Requirements :

Required Skills :

13 years of experience in front office or guest relations (fresh graduates are encouraged to apply). Strong communication and interpersonal skills with a guest-first mindset. Proficiency in hotel software systems (e.g. Opera IDS Fidelio). Fluency in English; additional language proficiency is a strong advantage.

Required Education :

Diploma or degree in Hotel Management / Hospitality / Tourism.

Key Skills

Advisory,Asset,Consumer Durables,Corporate Sales,Elevator

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 300000 - 500000