Customer Service Representative

Company Description

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Role Description

This is a full-time on-site role for a Customer Service Representative, located in New Delhi. The Customer Service Representative will be responsible for handling customer inquiries, resolving customer issues, providing product information, and ensuring customer satisfaction. The role involves responding to customer calls and emails, troubleshooting problems, updating customer records, and maintaining a high level of customer service experience. The representative will also be expected to follow up with customers to ensure their queries are resolved and document customer interactions effectively.

Qualifications

• Customer Service Representatives, Customer Experience, and Customer Satisfaction skills
• Customer Support and Customer Service skills
• Excellent communication and interpersonal skills
• Ability to handle difficult situations with patience and professionalism
• Proficiency in using customer service software and CRM systems
• Strong problem-solving skills and attention to detail
• Experience in the fashion industry is a plus
• High school diploma or equivalent; additional qualifications in customer service or a related field are a plus