No longer accepting applications

Quality Assurance Tester

RED GlobalIndia, India

10 days ago

Job description

RED GLOBAL-GENESYS QA / TESTER-INDIA-REMOTE-ASAP-12MONTHS+

RED Global, on behalf of a Key Client Partner, is currently searching for a skilled and detail-oriented Genesys QA / Tester to ensure the quality and reliability of our Genesys-based contact center solutions.

Please find the details below :

Role : Genesys QA / Tester
Start : ASAP
Location : Remote – India
Duration : 12months+
Capacity : Full time
Language : English

Job Summary :

The ideal candidate will have hands-on experience in testing Genesys platforms, including Genesys Cloud (PureCloud), Genesys Engage (on-prem or cloud), IVR workflows, call routing, and integrations with CRM or third-party systems

Key Responsibilities :

Develop, execute, and maintain test cases, test plans, and test scripts for Genesys applications and integrations.

Perform functional, regression, end-to-end, and UAT testing of Genesys contact center platforms (e.g., Genesys Cloud CX, Engage).

Validate IVR call flows, routing logic, chat, email, and other omnichannel communication features.

Work closely with developers, Genesys architects, product managers, and business analysts to ensure full coverage of system behavior.

Support performance testing for call loads and agent concurrency.

Validate reporting (Genesys reporting tools, BI dashboards) for accuracy and completeness.

Participate in Agile / Scrum ceremonies and contribute to continuous QA process improvements.

Required Qualifications :

Bachelor’s degree in Computer Science, Information Systems, or related field.

2+ years of experience in QA / testing roles, with at least 1 year of Genesys platform testing.

Hands-on experience with testing Genesys Cloud CX, Genesys Engage, or PureConnect.

Understanding of contact center concepts such as IVR, call routing, queues, agent desktops, and CTI integrations.

Familiarity with testing tools such as Postman, JIRA, Confluence, and Selenium (optional).

Basic knowledge of API testing, SIP / VoIP protocols, or telephony environments.

Strong analytical, documentation, and communication skills.

If you are interested and available, please apply or send an email to tislam@redglobal.com for immediate consideration

Create a job alert for this search

Quality Assurance • India, India

Related jobs

Promoted

Quality Engineer

IntraEdgeNagpur, IN

Senior Quality Assurance Engineer : .The Quality Assurance (QA) Engineer is responsible for conducting manual and assisting in automated testing. This person works in close collaboration with other me...Show moreLast updated: 23 days ago

Promoted

Quality Assurance Engineer

MyRemoteTeam IncIndia, India

MyRemoteTeam, Inc is a fast-growing distributed workforce enabler, helping companies scale with top global talent.We empower businesses by providing world-class software engineers, operations suppo...Show moreLast updated: 30+ days ago

Promoted

Senior Quality Assurance Automation Engineer

IntelliasNagpur, IN

Skills - Automation Testing + JAVA.Strong Experience working with modern test automation frameworks and tools (such as Cypress, Playwright, JUnit, TestNG, Cucumber, Allure).Strong experience in dif...Show moreLast updated: 30+ days ago

Promoted

Quality Assurance Engineer

Highbrow Technology IncNagpur, IN

Role- RL GYM - QA Engineer - 45424.Geo- India, Pakistan, Nigeria, Kenya, Egypt, Ghana, Bangladesh, Turkey, Mexico.Engagement Type- Short Term Contract ( 3 month). Special reqs- QA, Integration Testi...Show moreLast updated: 2 days ago

Promoted

Tosca Automation Tester

Dexian IndiaNagpur, IN

Experience Required : 5-7 Years (will be rejected if not matched).Looking for immediate joiners (15-20 days / Serving notice). Mandatory Skillset : Tosca Automation with SAP, Experience with Finance mo...Show moreLast updated: 11 days ago

Promoted

Quality Assurance Engineer

Synthio LabsIndia, India

QA Engineer (India) — Join SynthioLabs (YC X25).SynthioLabs growing fast and looking for a.Design and maintain detailed test plans and test cases. Run daily testing cycles across web and mobile apps...Show moreLast updated: 12 days ago

Promoted
New!

Accessibility QA Tester – Visually Impaired / Blind

ExemplifiNagpur, IN

We are seeking a highly skilled and motivated.The ideal candidate will have 3-5 years of experience in accessibility testing, with a particular focus on ensuring digital products are accessible to ...Show moreLast updated: 9 hours ago

Promoted

Quality Assurance Engineer

GoQuantNagpur, IN

Job Description : QA Engineer (Paid).GoQuant is a financial technology company dedicated to providing high-performance trading solutions for digital assets. We empower professional traders and instit...Show moreLast updated: 30+ days ago

Promoted
New!

Senior Quality Assurance Automation Engineer

MyRemoteTeam IncNagpur, IN

Promoted

Quality Assurance Automation Engineer

Alp Consulting Ltd.Nagpur, IN

We have an job opening with one of our Leading MNC client.Request you to please share your update profile, so we can connect / discuss and take it forward. Please send your profile to : pooja.Intervie...Show moreLast updated: 30+ days ago

Promoted

Lead Quality Assurance Engineer (Backgammon Galaxy)

Backgammon GalaxyNagpur, IN

Backgammon Galaxy (backgammongalaxy.Remote (HQ in Cyprus) | Full-time.Backgammon Galaxy is the leading web and mobile platform for playing backgammon, with a community of 150,000+ players worldwide...Show moreLast updated: 30+ days ago

Promoted

Quality Assurance Automation Engineer

Turgajo Technologies Pvt. Ltd.Nagpur, IN

ABOUT US : TURGAJO TECHNOLOGIES PVT TLD (www.We are a product-based company, on a mission to capitalize on the evolution of new technologies and the new opportunities they present.We develop cutting...Show moreLast updated: 12 days ago

Promoted
New!

SOX Business Controls Tester

VOISNagpur, IN

Hiring SOX Business Controls Tester with Vodafone Intelligent Solutions (_VOIS).Required Qualification : CA / CMA.The Manager – SOX Compliance is responsible for the execution of SOX (Sarbanes-Oxley A...Show moreLast updated: 9 hours ago

Promoted

Quality Assurance Lead

BrightEdgeNagpur, IN

BrightEdge is a global leader in enterprise SEO and content performance solutions, driving AI-powered digital marketing success for the world’s top brands. Our culture is product-first, innovation-d...Show moreLast updated: 30+ days ago

Promoted

SAP Testing & QA Lead

Smart Moves ConsultantsNagpur, IN

Position Title : Senior SAP Testing & QA Lead.The SAP Testing & QA Lead will be responsible for defining, managing, and executing the end-to-end testing strategy for SAP projects, releases, and oper...Show moreLast updated: 12 days ago

Promoted

Software Quality Assurance Tester

ThumoIndia, India

QA Tester @ Thumo (Africa’s first super-app).We’re building Africa’s super-app, starting with food delivery.M funding round led by Soma Capital, Sequoia Scout Fund, A16Z Scout Fund, and top Silicon...Show moreLast updated: 30+ days ago

Promoted

Quality Assurance Engineer

im24x7 Delta Solutions FZCOIndia, India

QA Engineer (2–3 Years Experience only).We are looking for a QA Engineer with 2–3 years of hands-on experience in software testing to join our growing engineering team. The ideal candidate should ha...Show moreLast updated: 1 day ago

Promoted

Quality Assurance Automation Engineer

BrightEdgeNagpur, IN

Promoted

Quality Assurance Engineer

Blossom SocialNagpur, IN

Blossom Social is building the future of social investing.Our platform empowers retail investors by combining the best of social networks with investing tools—enabling users to connect, learn, and ...Show moreLast updated: 30+ days ago

Promoted

Quality Engineer

DigitalzoneNagpur, IN

We are transforming our QA practice into an AI-powered testing discipline, “Vibe Testing.As a Quality Engineer, you’ll work with AI-assisted testing tools (Claude AI, GitHub Copilot, AI-based testi...Show moreLast updated: 2 days ago