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Associate Real Time Management

Associate Real Time Management

ConfidentialMumbai
30+ days ago
Job description

Job description

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and key responsibilities :

  • Good interpersonal and communication skills
  • Create and conceptualize reports based on data needs of assigned accounts
  • Establish data archiving mechanism from various data sources like ACD feeds, WFM or Client tools.
  • Coordinate reporting needs of assigned account with internal management.
  • Create various daily performance report for the business.
  • Create various weekly performance reports.
  • Create various monthly performance reports
  • Business level reports

Key skills and knowledge

  • Knowledge of MS Office
  • Proficiency in MS Excel, MS Access, and other MS Office components
  • Graduation with 4 years of overall experience with 2 years of RTA and Queue Management experience
  • Sound knowledge of Macro and excel
  • Strong communicator and decision maker.
  • Preparation of RCA, Proactive management, and data presentation.
  • Analytical bent of mind.
  • Educational qualification :

  • Graduation
  • Skills Required

    Mis Reporting, Workforce Management, Advanced Excel

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