Talent.com
RCO WFM Analyst, RnC

RCO WFM Analyst, RnC

AmazonHyderabad, Telangana, India
6 days ago
Job description

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

DESCRIPTION :

VRMO organization is responsible for making Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the 'ill-intentioned'. Protecting the interests of the end users is our top priority, balancing being compliant and giving a great customer experience. Our team achieves this objective through a combination of automated and manual investigations of the seller transactions on our marketplace. SWOTS provides / delivers Seller Registrations & Compliance operational processes / services (24x7) to Amazon external Customers as well as different Amazon stakeholders including Registrations Compliance Services (RCS) and Seller Services.

Delivery of Performance :

  • Responsible for queue, skill and profile management adjusting staffing in line with volume.
  • Interprets and communicate data impacting the current Service level including shift in arrivals, schedules, productivity that could impact Service level and seller experience.
  • Deliver root cause analysis to identify misses in SLA's through deep dives of data
  • Provide inputs on new metrics and tools
  • Drives the implementation of new metrics and tool's along with supporting the change management process involving staff and workforce initiatives.
  • Escalate all major issues and notify workforce managers- whether they're in operations or the affected businesses- ensuring the right people know of the incident at the right time.
  • Communicates effectively both verbal and written form on all interactions within and outside of the Workforce Management team. Especially when engaging stakeholders on specific Adherence issues.
  • Produce and own daily, weekly and monthly reporting on performance goals

BASIC QUALIFICATIONS :

  • Experience in Workforce Management software, ie : Aspect, IEX
  • Experience in Workforce Management (minimum 9 months)
  • Good numerical & analytical skills.
  • Good technical skills : intermediate to advance knowledge of Microsoft Excel, Outlook, Word, PowerPoint.

    • Graduation is required

    PREFERRED QUALIFICATIONS :

  • Demonstrated ability to influence stakeholders through effective communication written and verbal.
  • Demonstrated ability to effectively manage time, prioritize multiple tasks and projects to ensure in-time delivery.
  • Data Analysis experience leading to creation of reporting to leadership.
  • Ability to meet tight deadlines and prioritize workload.
  • Ability to work in a cross-functional environment.

    • Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you're applying in isn't listed, please contact your Recruiting Partner.

    Create a job alert for this search

    Analyst • Hyderabad, Telangana, India