Store ManagerMarks and Spencer Reliance India Private Limited • aligarh, uttar pradesh, in
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Store Manager
Marks and Spencer Reliance India Private Limited • aligarh, uttar pradesh, in
11 days ago
Job descriptionCustomer Service Excellence : Lead by example in delivering exceptional customer service, creating a welcoming atmosphere for every visitor. Building Relationships : Understand customer needs, cultivate rapport, and establish loyal relationships with key clientele. Handling Feedback : Take ownership of customer complaints and queries, ensuring timely and satisfactory resolutions that turn challenges into positive outcomes. Merchandising Standards : Ensure that all visual merchandising guidelines are followed to create an attractive and engaging shopping environment. Continuous Improvement : Provide constructive feedback to visual merchandisers to enhance the store's visual appeal and product presentation. Loss Prevention : Implement best practices to minimize shrinkage by training staff on merchandise handling and stock protection, safeguarding store assets. Day-to-Day Management : Oversee the smooth running of the store, maintaining high standards across all operations, and ensuring legal compliance, particularly regarding pricing and product display. Procedure Adherence : Execute operational procedures efficiently, ensuring consistency and excellence in areas such as housekeeping, fitting rooms, and checkout processes. Quality Control : Monitor product quality, address any issues swiftly, and communicate feedback to the merchandising team to uphold superior product standards. Support & Supervision : Assist in the training of cashiers and provide ongoing support to ensure smooth operations at checkout, contributing to a positive customer experience. Sales & Business Acumen Customer Orientation Team Management Operational Excellence Good Interpersonal skills
We are looking for a Store Manager who will drive store operations, maximize sales, and lead the team to deliver an exceptional customer experience.
Key Deliverables ( Essential functions & Responsibilities of the Job) :
Sales & Performance Management :
- Target Achievement : Drive and monitor the achievement of sales goals for your department. You’ll also play a key role in setting realistic yet ambitious targets, with the flexibility to adapt based on performance trends.
- Sales Analysis : Track sales performance continuously, taking timely corrective actions when necessary to meet or exceed sales objectives.
- Team Communication : Regularly share updates on department, store, and regional performance with your team, ensuring transparency and motivating everyone towards common goals.
Customer Experience :
Visual Merchandising & Store Presentation :
Shrinkage & Inventory Control :
Operational Leadership :
Cashier Support & Training :
Key Skills
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Store Manager • aligarh, uttar pradesh, in
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