Team Leader

Role : Team Leader

Responsibilities :

Automotive Industry Expert : Deep Automotive / Technical experience and Team management

• Technical University degree or acquired by experience and technical certification (where and when required), Lean / Scrum certification (nice to have)
• Understand vehicle-specific failures and product features (Battery Electric Vehicle (BEV), Plug-In Hybrid Electric Vehicle (PHEV)
• Strong knowledge of vehicle mechanical, electrical, and computer systems
• Excellent communication skills
• Knowledge of products, processes, and procedures
• Knowledge of OEM Systems (repair and diagnostic tools, IT systems)
• Good root cause investigation methods and analytical skills
• People-oriented and a team builder with leadership skills
• Problem solver and results-oriented, customer-oriented and proactive
• Organized and comfortable working under pressure
• Fluent in English and fluent in one of the languages the agents’ team is called to manage.
• Language preferences : French / Italian / German / Spanish / Turkish / Dutch (Fluency - Read & Write)