Urgently Hiring for International Outbound / BD exp for jewellery industry at Surat location

Relationship Manager (Roles and Responsibilities)

Salary : ₹30,000 – ₹1,00,000 per month

Working Hours : 7 : 30 PM to 4 : 30 AM

We are looking for proficient in English speaking dynamic and motivated Sales Relationship

Manager (No field Work) to join our team. The role involves supporting sales operations and

ensuring smooth communication with US and Canada Based international clients to foster

long-term relationships and contribute to business growth. The position offers an exciting

opportunity to engage with customers, manage orders, and contribute to sales development

initiatives and focused target achievement approach.

Key Responsibilities :

 Coordinate internally and externally for the design creation of the product & upload

designs as per process.

 Manage and maintain strong, positive relationships with existing customers including

design and quotation sharing.

 Ensure high levels of customersatisfaction through consistent follow-up and

proactive communication.

 Engage with customers to generate new business through upselling and cross-selling

initiatives.

 Support the business development team to achieve sales targets.

 Assist in processing customer orders, ensuring accuracy and timely delivery.

 Manage order-related queries and provide support through every stage of the order

cycle.

 Handle customer inquiries,sharing product details, and delivery details etc, ensuring

quick and effective solutions.

 Create and maintain regularsales reports, providing updates on customer

interactions, orders, and other sales-related activities.

 Gather and analyse customer feedback to improve service quality and product

offerings, ensuring high levels of customer satisfaction.

 Utilize Salesforce and other CRM tools to manage leads, track customer interactions,

and ensure smooth follow-ups for potential sales opportunities.

 individual Target Achievement

 market research and competitor analysis.

sending design mock-ups, cad files and progress report and updates.

 Understanding the client requirement and purchase preference.

Qualifications :

 Experience : 2 years lof experience in sales or customer service roles.

 Skills : Strong communication skills, proficiency in English, Proficiency in MS Office and

CRM software, understanding of the sales process and dynamics, Ability to work

comfortably in a fast-paced environment

 Qualification : A bachelor's degree in business, marketing, or a related field is

preferred.

 Attributes : Self-motivated, goal-oriented, and capable of working independently,

What We Offer :

 Competitive salary within the specified range.

 A collaborative and supportive work environment.

Opportunities for professional development and career advancement

INTERESTED PEOPLE CAN WHATSAPP YOUR UPDATED RESUME TO HR @ 9916560596 OR EMAIL [HIDDEN TEXT]

Skills Required

International Sales, Voice, BPO Voice, Crm, International Business