Renewal / After-Sales Executive

1-3

Surat Head Office

Full-Time

Experience : 1–3 Years

Location : Infinity Tower, Opposite Railway Station, Surat

Department : Customer Success / Sales / Support

Employment Type : Full-time

About The Role

We are looking for a proactive and customer-focused Renewal Executive to manage client renewals, post-sales relationships, and ensure the smooth continuation of subscriptions or service contracts. The ideal candidate will have experience in account retention, upselling, and building long-term customer trust.

Key Responsibilities

• Manage the renewal cycle of existing customers to ensure timely contract or subscription renewals.
• Build strong relationships with clients to understand their ongoing needs and ensure satisfaction with the product / service.
• Identify opportunities for upselling or cross-selling relevant plans or features.
• Collaborate with internal teams (Sales, Customer Success, Finance) to ensure seamless post-sales support and issue resolution.
• Maintain accurate records of renewal dates, follow-ups, and communication in CRM tools.
• Work closely with customers to reduce churn and increase renewal rates.
• Handle customer queries or complaints promptly to maintain a positive customer experience.
• Prepare and share renewal quotations or invoices and track payments.
• Provide periodic reports on renewal performance, pipeline, and retention metrics.

Requirements

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