Educational Operations Manager

About the Company

Unacademy is India’s largest learning platform, built with a mission to democratize education for every learner. What began as a humble YouTube channel has evolved into a robust education ecosystem that brings together top educators, high-quality content, and cutting-edge technology. We serve millions of learners across the country, empowering them to succeed in competitive exams, pursue professional upskilling, and build strong academic foundations. With a deep commitment to learner success, Unacademy is redefining how India learns — one student at a time.

About the Role

We are seeking an experienced and dynamic Center Head to lead the operations, performance, and growth of our learning center. This role requires a strategic leader who can manage day-to-day operations, drive admissions, ensure academic excellence, and deliver exceptional learner and parent experience. The ideal candidate combines strong business acumen, people management, and operational efficiency with a deep passion for education.

Responsibilities

Operational Leadership : Oversee all aspects of the center’s operations, including academic delivery, admissions, student engagement, and infrastructure management.

Team Management : Lead, mentor, and motivate academic and non-academic staff to achieve performance and service excellence.

Admissions & Revenue Growth : Drive admissions through local marketing initiatives, community engagement, and effective counseling processes to meet enrollment and revenue targets.

Academic Excellence : Ensure high-quality learning experiences by maintaining teaching standards, monitoring educator performance, and implementing feedback systems.

Parent & Student Relations : Build strong relationships with students and parents, addressing concerns promptly to ensure satisfaction and retention.

Performance Monitoring : Track and analyze center-level KPIs, attendance, student performance, and feedback data to identify improvement areas.

Process Improvement : Implement best practices and standardized processes to enhance efficiency, consistency, and overall center performance.

Compliance & Safety : Ensure adherence to company policies, operational protocols, and safety guidelines.

Collaboration : Coordinate with central teams (Marketing, Academics, HR, and Operations) to align center goals with organizational strategy.

Qualifications

• Bachelor’s degree required;

Master’s degree preferred

5+ years of experience in center or branch management, preferably in the education or service industry

Strong leadership, communication, and stakeholder management skills

Proven experience in driving operational excellence and meeting business targets

Data-driven decision-maker with an analytical mindset

Customer-focused approach with the ability to handle multiple priorities efficiently

Required Skills

Strong leadership and communication skills

Operational efficiency

Data-driven decision-making

Preferred Skills

Experience in the education or service industry

Stakeholder management