Process Excellence Controller

Secure Meters Limitedthoothukudi, tamil nadu, in

13 hours ago

Job description

Job Description :

Map end-to-end field service processes
Adhere to SOPs & workflows
Ensure company quality standards across service
Identify bottlenecks, delays, and errors in operations
Conduct gap analysis between defined processes and actual practices.
Recommend and implement improvements for faster service turnaround and reduced rework.
Analyze customer complaints, service failures, and escalation data.
Apply Quality Tools & Methodologies
Six Sigma & Continuous Improvement
Ensure decisions are data-driven, not assumption-based.
Cross-Functional Collaboration & Training
Support audits and compliance reviews by providing process and performance evidence.

Skills Required :

Knowledge of process mapping, process analysis, and improvement techniques in service environments.

Strong command of Quality Tools

Lean Six Sigma Green Belt / Black Belt certification preferred.

Ability to analyze quality metrics .

Data analysis skills

Strong interpersonal skills to work with cross-functional teams.

Exposure to smart metering / utilities / service industry preferred.

Qualification & Experience :

B.Tech. (Electrical / Electronics / CS)

2–5 years’ experience in Quality / Process Excellence / Service Operations .

Lean Six Sigma certification preferred.

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