Inventory Analyst

JD - Inventory Analyst

Work location - PSN Bangalore

dealer orders calls and interpret dealer inquiries regularly

2. Activities include but are not limited to standard problem

resolution product information orders status inquiries

consideration of supplier / process or direct shipments; higher or

lower levels of support (groups or disassembly) acquiring material

from production facilities and dealer return material.

3. Monitoring and following (and at times placing) parts orders

including addressing back orders through interaction with process

support teams (expediting purchasing warehouse quality etc)

4. Responsible for performing other job duties as assigned by

Caterpillar management from time to time. Employees may also

be required to work outside of the normal work hours.

5. Building Rapport and communicating on a regular basis with the

appropriate facility and process partner contact on order status

and details while developing an understanding of expectations of

the business segment being supported.

a. Hold periodic or as-needed meetings / calls with respective

network customer services staff and expediting teams to

address / clarify issues and questions and to stay current

on ordering processes part status and / or system updates.

b. This may require some flexibility in hours to accommodate

dealer discussions.

Order Management Goals but are not limited to : Timeliness to answer / respond or act on salesforce

cases phone

calls and emails. Volume of orders worked

Provide backup and cross functional support as needed

Improve service fill for dealer orders

Provide high quality deliverables

Resolving griefs within stipulated time

Others as determined by supervisor / Manager

Qualifications : Bachelor degree / Diploma (3 years) Zero to one year of job-related experience in any

domain

MS-Office skills and good presentation skills

Strong interpersonal and communication skills

Should be a team player with strong analytical and problemsolving skills

Attention to detail

Additional Information :

Should be willing to work in AP / US / EAME shifts including rotational shift

Key Skills

Inventory Control,Microsoft Access,Pivot tables,Root cause Analysis,SAP,Supply Chain Experience,Microsoft Dynamics Navision,Warehouse Management System,Microsoft Excel,ERP Systems,Logistics,MRP

Employment Type : Full Time

Experience : years

Vacancy : 1