HR Service Delivery Platform Administrator

Role : Service Now HRSD

Required Technical Skill Set : ServiceNow, ITSM, ITOM, HRSD

Desired Experience Range : 8-10 Years

Location of Requirement : India

Desired Competencies (Technical / Behavioral Competency)

Technical Comptency

1. HRSD-Specific Platform Knowledge

HR Profile & Data Model : Understanding of HR profile tables and related data structures (e.G., Benefits, LOA, Compensation, Contacts, HR Positions).

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Lifecycle Events : Ability to configure and manage onboarding, offboarding, and employee transitions using low-code lifecycle event templates.

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Journey Accelerator Plans : Designing personalized employee journeys with localization, compliance, and learning plans.

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HR Services Configuration : Creating and managing HR services using service activities like approvals, notifications, and assignments.

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2. Security & Access Control

HR Admin Autonomy : Knowledge of HR-specific access controls that restrict even platform admins from viewing sensitive HR data.

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Role-Based Access Control (RBAC) : Implementing secure access to HR data and workflows.

3. Workflow & Automation

Flow Designer : Building and customizing HR workflows using low-code tools.

Playbook Designer (limited in HRSD) : Understanding differences between HRSD lifecycle events and general playbooks.

Task Orchestration : Automating multi-departmental tasks during employee transitions.

4. Integration Capabilities

HR Integrations Application : Connecting HRSD with HCM systems, background check providers, and other platforms.

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REST / SOAP APIs : Building and managing integrations for real-time data sync.

5. UI & Experience Design

Service Portal Customization : Designing intuitive HR portals for employees and managers.

Case Management : Configuring HR cases and templates for efficient service delivery.

6. Generative AI & Now Assist (HRSD Flavor)

Case Summarization Skills : Using GenAI to summarize employee-related cases.

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Text-to-Flow & Text-to-Process : Leveraging natural language inputs to generate HR workflows.

AI Search & Recommendations : Enhancing HRSD with contextual search and suggested actions.

7. Compliance & Localization

Data Privacy Regulations : Ensuring GDPR, HIPAA, and local compliance in HR workflows.

Localization Support : Configuring country-specific tasks and content in lifecycle events and journey plans.

Behavioral competency

• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratevily
• Participate and provide feedback during planning meetings (i.E., pre-iteration, and retrospectives)

Good-to-Have

Responsibility of / Expectations from the Role