Service Desk Analyst - OCI

Job Summary

JOB DESCRIPTION

As an L2 Service Desk Analyst, you will provide advanced incident and escalation management for Oracle Cloud Infrastructure (OCI) and Oracle Cloud Database Services. Partnering closely with internal teams and clients, you will triage technical issues, drive resolutions, and deliver best-in-class support experiences on behalf of Oracle.

Qualifications & Skills

• University Degree, preferably in Computer Science, Engineering, or related field.
• Proficiency in English (written and spoken).
• Strong technical experience with Oracle Cloud Infrastructure (particularly Compute, related logs, limits, work requests).
• Good knowledge of Oracle Cloud Database Services (Exadata, DBCS, ADB) including backup and connectivity troubleshooting, patching, log collection, and tooling (OneView, dbaascli, dbcli, TFA, TDE).
• Demonstrated experience with Oracle Support, Service Requests (SRs), and collaboration tools (e.g., Jira).
• Deep understanding of Oracle Support, Development, Cloud Operations policies, escalation processes, and best practices.
• Proven customer service orientation and strong communication skills.

Good-to-Have

Responsibilities

Qualifications

Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [HIDDEN TEXT] or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Skills Required

Adb, Oracle Cloud Infrastructure, oneview , TDE, Jira