Senior Mainframe Systems Programmer -zOS

Position Summary

Provide premium zOS system programming support and services to Ensono mainframe clients.

The successful candidate will perform mainframe zOS System administration tasks and tuning to support our customers’ mainframe environments. The individual will need to work with vendor personnel to achieve timely solutions of zOS problems.

Key Areas of Focus for this Role

• Fulfill customer service requests for mainframe z / OS customers in a timely manner as they pertain to Mainframe zOS Operating systems and related products
• Provide primary support for reported problems related to zOS and related software products
• Provide support on 24 x 7 x 365 basis across multiple time zones.
• Provide key support for customer migration services (new customer transitions) as they pertain to zOS and related OEM software products.
• Provide primary support for reported problems related to zOS Operating System
• Communicate to both customer and management the status of issues at intervals during resolution process.
• Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
• Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
• In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer’s disaster recovery plans.
• Aid and assist other mainframe teams as required to support them and our clients.
• Adhere to a schedule that efficiently manages resources and allows timely implementations.
• Follow ITSM change control procedures

What the Ideal Candidate Brings to this Role

Required Qualifications help to assure new Associates are set up for success in their role with Ensono. To be considered for this career opportunity, it is important that you meet all Required Qualifications. Candidates that may meet some, but not all, Other Qualifications are still encouraged to apply.

Required Qualifications

Bachelor’s degree required and / or equivalent work experience.

Other Qualifications

JR

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