Job descriptionCapable of analyzing customer requirement and design / Implement per project defined process.Demonstrated strong personal mastery, including ethics, interpersonal skills, and engagement in continuous learning.Has the Ability to drive resolution of problems.Participating in the on-call support rotation, responding to support calls during and after business hours / weekends / holidays / shutdowns.Ability to work with a team to provide written responses to technical proposals and reports / documentation for delivery.Able to communicate and present complex issues with assurance and confidence.During troubleshooting calls, have good skills in questioning, listening, ideas development, permission, and rapport, and influencing.