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Business Analyst - Travel Domain - Worli, Mumbai

Business Analyst - Travel Domain - Worli, Mumbai

DigiHelic Solutions Pvt. Ltd.Republic Of India, IN
5 hours ago
Job description

Job Title : Business Analyst – Travel Domain

Experience : 4+ Years

Location : Worli, Mumbai

Employment Type : Full-time, Onsite

About the Role

We are looking for a Business Analyst with strong experience in the Travel domain (airlines / tours & packages / OTA / corporate travel) to work closely with business stakeholders, product, and technology teams. The role is based at our Worli, Mumbai office and will involve end-to-end ownership of requirements from discovery to delivery.

Key Responsibilities

  • Work with business stakeholders to gather, analyze and document requirements for travel-related products, platforms, and processes.
  • Translate business needs into detailed BRDs, FRDs, user stories, and use cases .
  • Map and improve end-to-end travel workflows (booking, ticketing, cancellations, refunds, re-issues, GDS / API integrations, payment flows, invoicing, etc.).
  • Conduct gap analysis, impact analysis, and feasibility studies for new features or process changes.
  • Collaborate with product managers, architects, and development teams to define solution approach and scope .
  • Create and maintain process flows, wireframes, and data flow diagrams where required.
  • Coordinate and support UAT – prepare test scenarios, review test cases, validate results, and sign-off from business users.
  • Track and manage requirements traceability through the project lifecycle.
  • Support production issues analysis by understanding business impact and helping with root-cause analysis.
  • Prepare and deliver presentations, demos, and training for business and operations teams.
  • Ensure all documentation is updated, standardized, and easily retrievable.

Required Skills & Experience

  • 4+ years of experience as a Business Analyst, with at least 3 years in the Travel domain (B2B / B2C travel, corporate travel, OTA, airline, GDS, etc.).
  • Solid understanding of travel industry concepts such as PNRs, fares, booking engines, GDS (Amadeus / Sabre / Galileo / Travelport), hotel / flight APIs, ancillaries, and payment flows.
  • Strong experience in preparing BRD, FRD, SRS, user stories, process documents .
  • Hands-on experience with Agile / Scrum methodology and tools like JIRA, Confluence, or similar.
  • Excellent analytical, problem-solving, and documentation skills .
  • Strong communication and stakeholder management abilities – able to interact with business, technology, and senior leadership.
  • Proficiency in MS Office (Excel, PowerPoint, Word) and basic tools for diagrams (Visio, Draw.Io, Lucidchart, etc.).
  • Bachelor’s degree in IT, Computer Science, Business, or related field .

    • Good to Have (Optional)

  • Experience working on customer portals, mobile apps, or booking engines in travel.
  • Exposure to data / reporting for travel KPIs (bookings, cancellations, revenue, margins, etc.).
  • Knowledge of APIs and integrations in travel tech ecosystems.
  • Any certification in Business Analysis (CBAP, CCBA) or Agile (Scrum Master / PO) .

    • Work Location & Timing

  • Location : Worli, Mumbai (onsite)
  • Work Mode : Full-time, office-based
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