Associate - CCEC Operations

About the role

Refer to you will be responsible for section

You will be responsible for

I provide support to colleagues in the UK and Ireland by understanding their reported issue troubleshooting and ensuring I use my skills and knowledge to resolve the issue in the most efficient manner delivering great service.

In this job I am accountable for :

• Following our Business Code of Conduct and always acting with integrity and due diligence
• Identifying operational improvements and finding solutions by applying CI tools and techniques
• Responsible for completing tasks and transactions within agreed KPI's
• Knows and applies fundamental work theories / concepts / processes in own areas of work
• Resolving user queries in a timely manner and have attention to detail to identify issues
• Need to work in UK shifts and weekend working
• Responsible for voice and ticket contact
• Should have attention to detail to be able to clearly understand what query is being raised and therefore ensure that it is addressed effectively
• Should have speed in terms of handling large volumes of queries and ensure these are closed within agreed SLA
• Ensure that the query / issue is understood correctly 'the first time' round and therefore resolution should be accurate and address the query / issue adequately
• Should be pro-active and resilient in order to work with all the various teams involved in resolving the queries
• Find opportunities for improving controls recognizing financial benefits
• Ability to work as a great teammate across multiple teams and close user queries in a timely manner ensuring user satisfaction is maintained at all times
• To be able to create various management reports through various data bases to summarize the problem

You will need

Operational skills relevant for this job :

Whats in it for you

At Tesco, we are committed to providing the best for you.

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary - Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual / Sick Leave) and 10 national and festival holidays, as per the company's policy.

Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

About Us

At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values—we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.

At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.

We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly—spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone's life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.

Skills Required

English Speaking, Basic Ms Office, Planning And Organising, Active Listening, Reading And Writing, Excel, Logical Thinking, Attention To Detail