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GSA - Front Office

GSA - Front Office

ConfidentialKolkata
30+ days ago
Job description
  • Organize, confirm, process, and conduct all guest check-ins / check-outs, room reservations, requests, changes, and cancellations
  • Secure payment; verify and adjust billing
  • Activate and file room keys
  • Process all guest requests and relay messages
  • Print contingency lists to have a record of all guests in case of emergency
  • Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest
  • Follow up on any outstanding requests or problems from the previous day and are resolved
  • Run and review daily reports / logs
  • Complete designated cashier and closing reports in the computer system
  • Accept and record wake-up call requests and deliver to appropriate department
  • Count bank at beginning and end of shift; secure bank
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change
  • Notify Loss Prevention / Security of any guest reports of theft
  • Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation
  • Speak with others using clear and professional language; answer telephones using appropriate etiquette
  • Develop and maintain positive working relationships with others; support team to reach common goals
  • Comply with quality assurance expectations and standards
  • Stand, sit, or walk for an extended period of time
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
  • Perform other reasonable job duties as requested by Supervisors
  • At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity
  • We actively foster an environment where the unique backgrounds of our associates are valued and celebrated
  • Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates
  • We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law

    • Skills Required

    Professionalism, Attention To Detail, Cash Handling, Customer Service, Communication

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    Front Office Office • Kolkata

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