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Service Delivery Engineer
Millennium Technology ServicesBangalore Urban, Karnataka, India1 day ago
Job descriptionGood team player; Highly motivated self-starter; good relationship. Builder with strong diplomacy skills. Must aspire to a culture of service excellence, always putting the customer, our people and our business at the center of everything they Do. Able to understand and deliver services which are provided on a 24x7x365 basis. Must be able to work proactively and under pressure. Willingness to travel (possibly internationally) and overnight when the role demands.
Responsibilities
- Building a personal relationship with key client staff;
- Successful Service Delivery;
- SLA achievement and high level of customer satisfaction;
- Good communication around issues and opportunities - get things done, make things happen;
- Building service reports;
- Technical documents update and arrangement.
- Internal technical training to team and self-study for new technical and product
- Service reporting and sponsoring service delivery meetings;
- Removing all obstacles to customer satisfaction
- Looking out for client’s and MTS long term interests;
- Following up if service delivery is not meeting expectations;
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Service Engineer • Bangalore Urban, Karnataka, India