Lead QA Engineer

Enterprise Bot is a dynamic scale-up founded in 2017. We support major companies such as SIX Group (Swiss Stock Exchange), SWICA, Generali, and others in enhancing customer interactions and automating processes using our Conversational AI technology.

Our global team comprises over 60 highly skilled professionals from diverse backgrounds.

Our company culture is open and progressive, with state-of-the-art technical solutions and flat hierarchies. Working at Enterprise Bot means experiencing a refreshing mix of passion, purpose, challenges, and fun.

Tasks

We are seeking a highly skilled and experienced Lead QA Engineer to join our team and lead our quality assurance efforts. You will be responsible for designing and implementing test strategies, managing test plans, mentoring QA engineers, and ensuring the delivery of high-quality AI products with LLM. The ideal candidate has a strong background in both manual and automated testing, excellent communication skills, and a proactive mindset for process improvement.

Key Responsibilities :

• Lead the QA team in planning, execution, and delivery of test strategies and test plans.
• Develop and maintain automated and manual test frameworks.
• Work closely with product managers, developers, and other stakeholders to define test requirements.
• Mentor and support junior QA engineers to ensure best practices and high performance.
• Oversee the testing of web, mobile, API, and / or backend applications, ensuring full coverage.
• Analyze and report test results, track defects, and ensure issues are resolved before release.
• Drive continuous improvement in QA processes, tools, and methodologies.
• Participate in sprint planning, daily stand-ups, and release retrospectives.
• Collaborate with DevOps for CI / CD integration and test environment management.

Requirements

Preferred Qualifications :

Benefits

If you’re excited about working on AI products and creating impactful user experiences, we’d love to hear from you!

Enterprise Bot, founded in 2017, leverages GenAI technology to redefine customer engagement and operational processes for businesses worldwide. Headquartered in Switzerland, our company embeds cutting-edge AI into popular software suites such as Genesys, BSI or Salesforce, enhancing customer interactions across email, voice, and chat. Trusted by leading firms across Europe and Asia like Generali, SIX, ÖBB, LNER, NS International, flydubai, and SWICA, we not only boost efficiency and accuracy with agent assist and automation but also ensure the highest standards of data security under European regulations.

Our innovative approach uniquely combines low-code bot automation, real-time analytics and adaptive learning algorithms, enabling organizations to improve customer and employee experiences, increase profitability, and reduce operational costs effectively.