Xerago - Salesforce Service Cloud Consultant - Solution Design & Implementation

Job Summary :

We are looking for a highly skilled and experienced Salesforce Service Cloud Consultant to join our team. The ideal candidate will have strong expertise in Salesforce Service Cloud implementation, configuration, and customization, along with deep knowledge of customer service processes and CRM best practices. This role requires a mix of technical expertise, business process understanding, and client-facing consulting skills to help design and deliver world-class customer service Roles & Responsibilities Design & Implementation :

• Lead the end-to-end implementation of Salesforce Service Cloud solutions.
• Translate business requirements into scalable technical and functional solutions within the Salesforce ecosystem.
• Configure key Service Cloud features including Case Management, Omni-Channel, Knowledge Base, Entitlements, CTI integration, Service Console, and Macros.
• Design workflows, approval processes, and automation rules using Flows, Process Builder, and Apex triggers (if & Integration :
• Customize Salesforce Service Cloud using Lightning Experience, App Builder, and custom objects.
• Integrate Salesforce with third-party applications and enterprise systems (ERP, telephony, chatbots, etc.
• Ensure data integrity and consistency across platforms using APIs, middleware, and ETL tools.

User Enablement & Stakeholder Collaboration :

(ref : hirist.tech)