System Engineer

About Us

Onclusive is a world leader in media intelligence technology and services dedicated to supporting PR, Communications and Marketing professionals. We deliver leading-edge innovation, human expertise, and unmatched media reach in a suite of media management, monitoring and analysis solutions that support every stage of the communications cycle. Our unified platform and services enable our customers to make fast, accurate, data-driven decisions about their communications and marketing strategies, allowing them to prove and improve their value

About the Role

We are seeking a highly skilled Systems Engineer to join our Global Technical Support Team. This role is crucial in ensuring the stability, reliability, and performance of our systems, requiring candidates to work in rotational shifts to provide 24 / 7 support. The ideal candidate will possess strong technical expertise in Linux, AWS Cloud, MS Azure Cloud, JIRA, server, and network administration and maintenance. Knowledge of Elasticsearch and MySQL is a plus

Your responsibilities

• Manage, monitor, and maintain Linux servers and cloud environments (AWS and MS Azure).
• Ensure system performance and reliability through effective troubleshooting and problem resolution.
• Cloud Management :
• Implement, configure, and manage cloud services on AWS and Azure platforms.
• Monitor and optimize cloud resources to ensure cost-effective and efficient operations.
• Technical Support :
• Provide 24 / 7 technical support for production tools, legacy systems, and new age platforms.
• Handle incidents, requests, and issues through JIRA service desk.
• Network Administration :
• Administer and maintain network infrastructure to ensure seamless connectivity and security.
• Perform regular network performance assessments and implement improvements as needed.
• Monitoring and Alerts :
• Set up and maintain monitoring systems to capture important alerts and minimize false alarms.
• Ensure timely communication and resolution of critical issues, particularly during night shifts.
• Collaboration and Communication :
• Work closely with engineering teams to enhance technical capabilities and knowledge sharing.
• Ensure effective communication during P1 / P2 incidents to mitigate larger impacts on operations.

Who you are :

Additional Information :

What we can offer

We are a global fast growing company which offers a variety of opportunities for you to develop your skill set and career. In exchange for your contribution, we can offer you :

We want the best talent available, regardless of race, religion, gender, gender reassignment, sexual orientation, marital status, pregnancy, disability or age.

Skills Required

Linux, Mysql, Elasticsearch, Aws Cloud, Network Administration, Jira