Customer Engineer, EcoLearn

Minimum qualifications :

Bachelor's degree or equivalent practical experience.

Familiarity with learning platforms or educational technology

Experience with platform engineering (e.g., Infrastructure-as-Code, automation, image management or repository management), virtual machine concepts, or container concepts.

Experience delivering technical presentations.

Preferred qualifications :

Experience working with the startup ecosystem.

Experience prospecting, and building and maintaining new customer relationships from scratch.

Provide feedback to enhance product usability.

About the job

Join EcoLearn as a Customer Experience Associate and ensure learners have a seamless experience. In this role, you'll engage with users, resolve issues, and provide feedback to improve our platform, gaining exposure to educational technology and user experience enhancement.

Responsibilities

Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.

Structure and execute prototyping workshops to prove out proposed architectures, developing best practices, and documenting blocking requirements for prioritization with engineering.

Hiring Process : Resume Review

ENGST Exam

Online Assessment (OA)

1-2 Interviews

Offer Letter

Each stage is evaluated by our human hiring panel for a thorough and equitable selection process.