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Service Coordinator
Tricog Health India Pvt. Ltd.India2 days ago
Job descriptionValidate and execute purchase requests as per the defined SOP and coordinate with customers and the internal team to get necessary documents / approvals, if required. Maintain documentation as per SOP and ensure updating it on a daily basis. Updating CRM system with all relevant customer information and orders. Respond to incoming requests as per the defined TAT. Close coordination with the Service Team to ensure a timely service schedule and provide Delivery of weekly & monthly reports. Demonstrate positive “Customer First” behaviors to ensure a high level of customer service is Positive attitude, adaptability, Strong time management skills, Ability to adapt to changing Must have a good command of Microsoft Excel and some experience working on CRMs - Zoho, Jira, etc. Customer orientation - able to build relationships and gain trust. Communication : Builds and maintains collaborative relationships with cross-functional teams. Good public
Roles and Responsibilities :
- Provide support for our service & sales team.
- Coordinating service quotes and order processing in coordination with the internal Business
Team as per the SLA defined for the department.
logistical support for any service goods.
always provided
Competencies Required :
circumstances, Ethical and trustworthy, Self-motivated with the capacity to plan time
effectively, Empathy, patience, and Sympathy.
Skills Required :
communicating clearly and accurately by adopting various styles at all levels of the organization.
relations, negotiation, and customer orientation skills
Education Requirement : Diploma in BM, or a degree in Business Administration
Year of Experience Required : 2-5 years
Industry : Healthtech / medical equipment Healthcare, or devices or start-up background is an added edge.
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Service Coordinator • India