Operations Lead

The Operations Lead will manage end-to-end onsite campaign execution across PAN India, lead the operations team, ensure strong vendor relationships, and drive customer satisfaction and meet performance standards.

Designation : Operations Lead.

Location : Hyderabad (WFO)

Success Metrics :

• 60%+ Monthly Utilisation across all campaigns.
• 350–500 Campaigns Successfully Executed per month.
• Minimum 50% NPS, with a target to achieve 75% NPS.
• On-time service delivery with SLA adherence above 95%.
• Reduction in Escalations month-over-month.
• Cost Efficiency achieved through effective price negotiation.

Key Responsibilities :

Qualifications & Skills :

At ekincare, we are not just building a product — we are redefining how India experiences corporate healthcare. This is an opportunity for high-caliber professionals who want to create meaningful impact at scale and fast-track their careers.

If you are serious about your career and ready to operate at the top of your game, ekincare is where you belong.