Arokee Online Solutions - Business AnalystArokee Online Solutions • Bangalore

Arokee Online Solutions - Business Analyst

Arokee Online Solutions • Bangalore

19 days ago

Job description

Description :

We are looking for a Business Analyst (BA) with strong technical acumen to partner with stakeholders, solution architects, and delivery teams.

The BA will drive requirements discovery, system analysis, API / data integration specifications, and UAT coordination for enterprise-grade CRM, portal, and mobile application solutions.

This role requires someone who can comfortably switch between business workflows and technical details, ensuring solutions are well-defined, feasible, and aligned with product roadmaps.

Key Responsibilities :

Requirement Discovery & Analysis
Lead workshops with business stakeholders to capture needs, KPIs, and workflows.
Analyze end-to-end processes such as :

1. CRM workflows (lead ? opportunity ? closure ? invoicing).

2. Web / mobile app workflows (job / service booking, enrollment flows, compliance checks).

3. Payment, communication, and data integration flows.

Break down requirements into functional & non-functional specifications.

Perform gap analysis between current state and target solutions.

Technical Requirement Specification :

Write detailed Functional Specification Documents (FSD) and System Requirement Specifications (SRS).

Translate business needs into API contracts (REST / GraphQL) including endpoints, request / response structures, authentication methods.

Define data models, entity relationships, and DB schema requirements.

Document integration requirements for third-party systems such as :

1.Payments (Stripe / ACH).

2. Communications (Twilio, WhatsApp APIs).

3. CRM / ERP (HubSpot, QuickBooks, Salesforce).

Analytics / Data Pipelines (Snowflake, Firebase, Postgres).

Create sequence diagrams, system context diagrams, and data flow diagrams to ensure clarity.

Backlog & Delivery Alignment :

Convert requirements into user stories, epics, and acceptance criteria in Jira.

Maintain a Requirements Traceability Matrix (RTM) to map requirements to deliverables.

Ensure sprint goals align with backlog priorities and technical feasibility.

Work closely with UX / UI designers to validate wireframes against business rules.

Support development team by clarifying requirements, edge cases, and dependencies during sprints.

Quality Assurance & Testing Support :

Define acceptance criteria for each feature.

Collaborate with the QA team to create test scenarios and test data sets.

Validate APIs using tools like Postman / Insomnia to confirm contract adherence.

Participate in end-to-end system testing and validate integrations.

Lead User Acceptance Testing (UAT) cycles with business stakeholders.

Governance & Compliance :

Capture compliance and security requirements (GDPR, HIPAA-lite, CCPA, SOC2).

Define audit logging, role-based access (RBAC), and data protection needs.

Ensure proper data governance documentation (PII handling, encryption requirements).

Key Deliverables :

Business Requirement Document (BRD).

Functional & System Requirement Specifications (FSD, SRS).

API & Integration Specifications (Swagger / OpenAPI where applicable).

Data Flow & Entity Relationship Diagrams.

Requirements Traceability Matrix (RTM).

UAT Test Plan and Sign-off & Skills :

Experience : 5 to 8 years as a BA in software product / enterprise application projects.

Technical Skills :

Strong understanding of APIs (REST, GraphQL), JSON, XML.

Familiarity with databases (Postgres, MySQL, Firebase, Snowflake).

Exposure to CI / CD environments (GitHub Actions, Jenkins, Terraform basics).

Hands-on with API testing tools (Postman, Swagger).

Ability to create technical diagrams (UML, ER diagrams, sequence diagrams).

Domain Knowledge (Preferred) : CRM systems, web / mobile portals, SaaS platforms, third-party API integrations (payments, messaging).

Methodologies : Agile / Scrum, sprint planning, backlog :

Jira, Confluence, Lucid chart, Figma, MS Visio.

Soft Skills :

Strong documentation, stakeholder management, and problem-solving abilities.

Nice to Have :

Prior experience in multi-project delivery setups (e.g., POD models).

Knowledge of cloud environments (AWS / GCP / Azure).

Exposure to data compliance & security frameworks.

Basic SQL querying and ability to validate backend data.

(ref : hirist.tech)

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Solution Analyst • Bangalore

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