ServiceNow Developer - ITBM Module

Job Description :

We are seeking a skilled ServiceNow professional with 3+ years of experience in overall IT service management and administration of ServiceNow applications.

The ideal candidate will have hands-on expertise in Incident, Problem, Change, Asset Management, Service Catalog, and ITBM modules.

This role involves configuration, customization, reporting, and ensuring platform efficiency while delivering a superior user experience.

Key Responsibilities :

• Administer, customize, and develop various ServiceNow modules including Incident, Problem, Change, Asset Management, and Service Catalog / Service Request.
• Work on standalone and multi-domain ServiceNow instances.
• Facilitate Change Advisory Board (CAB) meetings and audit Change tickets according to Change Management policies.
• Support end-user assistance requests and process RITM / Incident tickets assigned to the department.
• Develop and maintain reports, dashboards, and analytics to provide insights into ServiceNow operations.
• Interact with clients and internal stakeholders to understand requirements and build workflows that adhere to best practices.
• Conduct data analysis to improve system performance and user experience.
• Maintain system design and operations documentation.
• Plan, execute, monitor, control, and close all technical tasks related to ServiceNow configuration and implementation.
• Update and maintain testing protocols for ServiceNow upgrades to certify applications post-upgrade.
• Prioritize multiple client requests and deliver solutions within SLA.
• Administer Service Catalog, create incident templates, and support ITBM applications including Ideation, Demand, PPM, and Resource Management.
• Strong focus on client relationship management and remote collaboration across multiple engagements.

Skills & Qualifications :

(ref : hirist.tech)