Operations Manager – Study Abroad

Job Description

Operations Manager – Study Abroad

Location

:   Marine Drive, Kochi

Qualification

: Bachelor’s Degree

Salary

:  Upto 60,000 (negotiable as per industry standard)

Experience

:   3–6 years of experience in study abroad / overseas education

Requirements

3–6 years of experience in study abroad / overseas education with at least 1–2 years in team handling or branch / centre operations.

Proven experience meeting sales / admissions targets and generating leads via offline and online channels.

Strong understanding of international admissions and student visa processes (UK, Canada, Australia, Europe, etc.).

Excellent communication, counselling, and stakeholder management skills.

Ability to work in a fast-paced startup with high ownership and limited operational support.

Proficiency in CRM / lead management tools, MS Office, and basic reporting.

Responsibilities

Manage end-to-end study abroad centre operations including counselling, applications, documentation, visa coordination, fees, and post-landing support.

Lead, train, and manage a small team (counsellors, telecallers, front office) with clear targets and regular performance reviews.

Drive lead generation through local marketing initiatives : school / college visits, education fairs, seminars / webinars, WhatsApp / email campaigns, and partnerships with agents / institutes.

Ensure high walk-in and enquiry conversion through timely follow-up, quality counselling, and achievement of monthly enquiry, application, and revenue targets.

Track key metrics (leads, conversions, revenue, TAT, student satisfaction) and present weekly reports to founders.

Implement and refine SOPs, processes, and checklists suited for a fast-paced startup environment.

Ensure a professional customer experience in front office operations, call handling, complaint management, and feedback closure.

Coordinate with digital marketing / SEO teams for local campaigns, content needs, and follow-up on online-generated leads.

Requirements

Communication Skills