Account Specialist II Regulatory Operations

Description

Join a team dedicated to delivering exceptional service and regulatory compliance in consumer banking operations. Advance your career by handling complex account closing requests and supporting key business objectives. Work in a fast-paced environment where accuracy and customer satisfaction are top priorities. Collaborate with professionals across multiple business lines and locations. Contribute to a culture of integrity vigilance and continuous improvement.

Job Summary

As an Account Specialist II in the Account Closing team within Regulatory Event & Compliance Operations you research and resolve account closing requests. You perform timely maintenance and closure of accounts ensuring all regulatory requirements are met. You collect missing information from branch or tele-bank personnel and escalate exceptions or deviations as needed. You maintain high standards of customer service and meet daily productivity and service level targets. You interact with key stakeholders and subject matter experts across various sites and lines of business.

Job Responsibilities

• Review and research consumer and business banking account information.
• Validate regulatory documents submitted by customers.
• Perform monetary non-monetary and regulatory account maintenance and closing services.
• Support retail products including checking savings loans mortgages and cards.
• Ensure accurate opening and management of guardianship accounts and holds.
• Close restricted accounts transfer funds and issue checks as required.
• Process customer-initiated account closure requests and privacy opt-out notices in compliance with regulations.
• Authenticate and set limits for ACH and ODL transactions.
• Establish and cancel overdraft protection debit card coverage and pre-authorized transfers.
• Monitor withdrawals perform changes on term and interest rates and disburse funds on maturity.
• Meet productivity accuracy and service level targets defined for the process.

Required Qualifications Capabilities and Skills

Preferred Qualifications Capabilities and Skills

Required Experience :

IC

Key Skills

Financial Services,Information Technology,Cost Control,Corporate Risk Management,Law

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1